Q: What is your return policy?
A: After receiving the product, our customers have up to 14 days to contact our Customer Support by emailing firstname.lastname@example.org or calling 800-517-1243 option 4 to initiate a return. Once we receive the product back we will issue a full credit card refund, provided the product is undamaged and ready for restock/re-sale.
Q: I just want to talk to someone about the product and concept!
A: It would be an honor to talk to you. Email: email@example.com. Our industry leading customer service is one of the things that sets us apart!
Q: May I lawfully make a firearm for my own personal use, provided it is not being made for resale?
A: (From the ATF Website): "Firearms may be lawfully made by persons who do not hold a manufacturer's license under the GCA provided they are not for sale or distribution and the maker is not prohibited from receiving or possessing firearms."
Q: Does the Polymer80 80% lower receiver require transfer or registration through an FFL?
A: No. This is a do-it-yourself product that requires special skills and tools to complete the fire control pocket and drill the appropriate pin holes for the trigger assembly, etc. There are reliable videos on YouTube and various gunsmith sites demonstrating the procedure.
NOTE: See the How To section on our website for detailed instructions. This unit requires special tools and skills to complete.
Q: Can I build and then transfer a finished firearm to another individual?
A: Yes, but you'll need to mark the firearm in accordance with 27 CFR 472.92 (formally 178.92) and follow all the laws that are in place today. Protect yourself and don't put a completed firearm in anyone's hands unless you have gone through proper channels and background checks. Following the proper channels will protect us, our family, and our friends, it's also the best way to ensure you can come back to this site again and again as you finish your project. For any firearm transfer it is your responsibility to understand the federal and local laws and how they apply.
Q: Can I use separate shipping and billing addresses?
A: No, unfortunately we do not accept separate shipping and billing addresses. This is to protect you, the customer, and Polymer80, Inc. from potential fraudulent transactions.
Q: Can you ship an order outside of United States?
Q: Is it legal to assemble a firearm from commercially available parts kits that can be purchased via internet or shotgun news? (From the ATF website: http://www.atf.gov/firearms/faq/firearms-technology.html)
A: "For your information, per provisions of the Gun Control Act (GCA) of 1968, 18 U.S.C. Chapter 44, an unlicensed individual may make a firearm as defined in the GCA for his own personal use, but not for sale or distribution." For further information on rulings and classifications go to the ATF Firearms website.
Q: Are felons restricted from owning a firearm that was built from an 80% receiver?
A: Felons that are restricted from owning a firearm, are restricted from purchasing and/or building a firearm. We have a strict policy against selling 80% lower receivers to convicted felons.
Q: Are you storing my credit card information?
A: No, our payment gateway system passes the credit card information directly through to the credit card processor. This protects all of us. Send us your request to firstname.lastname@example.org
Q: I need to add something to an order I just sent.
A: If you need to add something to your order, send us a quick email email@example.com and we'll contact you via phone to add it to your order. At that time we'll need to take your credit card info directly over the phone. Please do not email us any credit card information.